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DELIVERY INFORMATION

DELIVERY INFORMATION

At Billini, our team makes every effort to ensure your purchase gets to you quickly, safely and in the most cost effective way possible. 
We endeavour to dispatch all orders within 24-48 business hours, however we do ask for your patience during busy periods.
Your order will be packed and dispatched provided:

  • The item you have chosen is in stock;
  • The delivery address has been verified;
  • Payment has been approved and received.

AUSTRALIA DELIVERY 
FREE Standard Shipping Australia Wide (2-5 business days) on all orders 
Express Shipping (next day delivery*) with Australia Post available for $9.95 AUD 
All Australian orders are sent with Australia Post within 48 hours of ordering. 
Orders can be delivered to a PO Box, business or residential addresses. If you are not at home, your order will be left in a safe place on the property. 

DELIVERY TIMES
Standard Shipping can take 2-7 business days, depending on your location.
Express Shipping & Next Day Delivery * - If you are located within the national Express Post Network (most metropolitan areas), this means next day delivery for majority of customers. Customers outside this network or in regional areas may need to wait 2-4 days for items to be delivered. 
Delivery times do not include dispatch times. 
Purchases made on weekends and public holidays are processed and shipped the following business day. Please allow an extra day to delivery times for each public holiday during these times. 
Please note if you are placing your order with Afterpay - your order will only be dispached once the payment has cleared.
Once your order is dispatched you will receive your tracking number via your email entered at checkout.

INTERNATIONAL DELIVERY
All international orders are sent with  Australia Post E-Parcel within 48 hours of ordering.
Once your order is dispatched you will receive a confirmation shipping email with your parcels tracking information.
PLEASE NOTE WE CANNOT SEND INTERNATIONAL ORDERS TO PO BOX ADDRESSES. 
International delivery costs are as below, if your country isn't listed please contact our customer service team onlinestore@billini.com to enquire if we can ship to your country and for a shipping estimate. 

NEW ZEALAND
FREE Express Shipping for all orders over $100 AUD
For orders under $100 a flat rate of $10 AUD applies 
Estimated delivery time is 1-3 business days depending on location. 

UNITED STATES & CANADA 
FREE Express Shipping for all orders over $150 AUD
For orders under $150 a flat rate of $15 AUD applies
Estimated delivery time is 2-4 business days depending on location. 

HONG KONG, SINGAPORE & MALAYSIA
Express shipping - $20 AUD
Estimated delivery time is 2-3 business days depending on location. 

UK & IRELAND
Express shipping - $25 AUD
Estimated delivery time is 3-5 business days depending on location. 

EUROPE
Express shipping - $30 AUD to the following countries
Austria, Belgium, Croatia, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Russia, Spain, Sweden, Switzerland & Turkey
Estimated delivery time is 4-7 business days depending on location. 

CUSTOMS/ TAX & CURRENCY 
Please note: We are unable to calculate local customs and sales tax with all international deliveries. You will be notified by your local customs authority once your order has reached your country.
They will accurately calculate the total amount of customs and sales tax which is to be paid before you may receive your goods. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.
Orders delivered outside Australia are exempt from 10% GST. The order total will be re-calculated during checkout, once your delivery address is entered.
All prices listed are in Australia Dollars (AUD). The conversion rate varies from day to day with the current exchange rate and many banks also charge a small currency conversion fee.The final charge made to your card is made in Australian Dollars and the ultimate conversion rate is determined by your bank or credit provider.
All purchased delivered within Australia include 10% GST.
All international purchases are exempt from Australian taxes; however they may incur taxes and duties by customs in the country where the order is delivered.
Please note; to comply with Australian export regulations; we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise".
We are also prohibited by law from marking the order as a "gift", even if the order is placed with that intention.

ORDERING ASSTIANCE
For all online customer service and product enquiries, either email us on onlinestore@billini.com or call our head office on +61 2 9774 2992 between 9:00am and 5:00pm Monday to Friday (AEST).
If for any reason your items purchased are sold out, we will notify you by email as soon as possible and you can either receive an immediate refund or choose something else.