INTERNATIONAL WHOLESALE CUSTOMER SERVICE COORDINATOR | BILLINI HEAD OFFICE


Based in our modern head office in Marrickville, we are looking for a passionate and experienced International Wholesale Customer Service Co-ordinator who thrives working in a fast-paced environment. You will focus on A-class customer service and administration to support our international wholesale business.

RESPONSIBILITIES & DUTIES

Reporting to the Customer Service Manager, this role will be responsible for and not limited to:
- Delivering exceptional customer service to international wholesale customers through phone and email enquiries.
- Managing all international wholesale customer sales orders and enquiries.
- Processing of wholesale indent and stock orders and credit notes through AP21.
- Providing support to external sales agents, internal sales team and General Manager.
- Providing support to wholesale domestic customer service team when required.
- Liaising with the warehouse department to ensure all orders are dispatched on time and accurately.
- Monitoring and managing stock across all warehouse locations including stock shortages and discrepancies.
- Communicating with sales agents and customers regarding orders and deliveries.
- Gaining an understanding of the product ranges to offer product and sales advice to customers.

SKILLS & EXPERIENCE

- Minimum of 2 years experience in a similar role, with experience in the fashion industry highly regarded.
- Excellent verbal and written communication skills.
- Exceptional administration skills and a high level of computer literacy.
- Ability to offer the highest level of customer service by being able to develop and maintain strong relationships.
- Strong work ethic and the ability to work within a fast-paced environment.
- Strong attention to detail and ability to multi task.
- Strong analytical, problem solving and organisation skills.
- An energetic and positive attitude with an interest in fashion and footwear.

benefits

- Enticing salary package
- Dog friendly office space
- Opportunity for personal and professional development
- Modern and feminine office space in Marrickville that fosters collaboration
- Celebrate your birthday with leave benefits
- Generous staff discounts
- Enjoy regular team bonding events

who we are

Billini is one of Australia's leading and fastest growing fashion footwear labels. Banbe Eyewear is a new sister brand set to create a new high for fashion eyewear across the globe. Our stylish designs, high quality and value for money have set the stage for our continued success and growth. Billini is sold in over 500 leading retailers in Australia and internationally as well as its own 20 boutiques throughout Australia and a successful online business.

If you would like to join a company that is growing and succeeding, a team who are working together to achieve the company’s overall goals and be rewarded for your contributions, then we'd love to hear from you.  


To apply, please enclose a cover letter along with your resume (max 4 pages).

Please note: This role is a Full-time Permanent Position. 
Only applicants who have been short listed will be contacted in relation to their application.