The Learning & Development Manager will work in partnership with the wider Retail team, and other key Stakeholders to create a progressive learning culture within the Retail Stores and assisting with Support Office. They will consult, influence, and engage stakeholders to support the transfer of learning to the workplace. The person in this role will be responsible for driving and delivering
all new training initiatives and programs, utilising their talent and skills to foster a learning environment that nurtures and cultivates high performing teams. 


  • - Produce weekly communication tool that is one platform for communication to all retail stores to assist all in business directives and updates.
  • - Support Head of Retail with rolling out all new retail learning and training initiatives/projects I.E., training programs, system updates, policies, and procedures updates.
  • - Ensure all elements of new initiatives/updates are properly executed at the store level.
  • - Identify Learning & Development needs for Stores and Support Office teams through job analysis, business initiatives and regular consultation with the Retail and HR departments
  • - Design new and expand on current Learning & Development programs based on Company, department, and individual needs
  • - Responsible for creating, driving, and promoting the National Learning & Development agenda for the business
  • - Review and develop effective Induction programs for new Team Members
  • - Establish and devise individual and tailored learning plans and solutions as required
  • - Develop and produce materials for internal courses, presentations, and training sessions
  • - Develop the Learning & Development strategy for the business, in consultation with the Head Retail
  • - Develop a leading-edge training offer that can demonstrate return on investment
  • - Provide practical and inspirational learning solutions that drive performance, impact on sales and project employee retention
  • - Create and maintain a positive and passionate/ nurturing approach to Learning & Development and drive the Learning & Development agenda within a fast paced and challenging retail environment
  • - Demonstrate, exercise, and maintain a commercial minded approach, and develop leaders in the business to deliver on all business KPIs and measures
  • - Facilitate/Conduct training presentations and workshops for store (and Support Office teams) as required
  • - Take a lead role in booking, organising, and running Retail Conferences and other events as required
  • - Maintain the Learning & Development calendar, ensuring on-time delivery of training initiatives and conducting refresher training as required
  • - Work in Partnership with the Retail and HR Departments to ensure all compliance-based training is conducted within the required timeframes i.e., New Employee Induction, Policy sign offs, WHS Refresher training etc.
  • - Maintain accurate records and follow-up with relevant Department Heads to ensure 100% completion of all training initiatives and activities
  • - Report any instances of non-compliance to the Head of Retail and HR as required


  • - Strong organisational skills
  • - Advanced computer skills
  • - Strong verbal and written communication skills
  • - Strong business acumen 
  • - Ability to implement retail business initiatives. 
  • - Cultural ambassador with the ability to adapt to change and encourage positive atmosphere/ vibes within the store teams.
  • - Collaborative team player with willingness to work individually and with cross-functional teams.
  • - Ability to coordinate and drive multiple projects at once.
  • - Self-starter with strong attention to detail and eye for accuracy
  • - Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency.
  • - Ability to Liaise and build rapport with a wide variety of stakeholders at all levels
  • - Demonstrates discretion when dealing with confidential information
  • - Excellent problem solving and decision-making skills
  • - Good level of negotiation and influencing skills
  • - Hands on and able to handle large volumes of work to tight deadlines
  • - Self-motivated and shows a sense of urgency


  • - Willingness to be a constructive member of the team.
  • - Goal orientated mind set and motivation to succeed.
  • - Can do attitude.
  • - Individual flair and passion
  • - Openness to learning new skills.
  • - Mature and Professional in dealings with all internal and external personal
  • - Calm and composed under pressure.
  • - Resourcefulness
  • - Problem solving
  • - Approach all projects with equal balance of innovation and commercial impact

key relationships

  • - Head of Retail
  • - HR Manager 
  • - State Manager 
  • - Area Managers/Store Managers 
  • - All stakeholders 
  • - External personal and partners


- A generous base salary + super
- Opportunities to receive bonuses and incentives
- Generous staff discounts


Join a business that is growing and succeeding, a team who are working together to achieve the company's overall goals and
constantly continue learning and developing, and most importantly by having fun along the way! If you would like to join a creative, highly motivated and professional company and would like the opportunity to be challenged and rewarded for your hard work then please apply below.

To apply, please enclose a cover letter along with your resume (max 4 pages).

Please note: This role is a Full-time Permanent Position. 
Only applicants who have been short listed will be contacted in relation to their application.