Online Customer Care Representative | Billini Head Office

As the company enters an exciting period of growth, we are looking for an experienced and customer obsessed Online Customer Care Representative to drive our global online business within a team offering a friendly and collaborative environment.

Based at Marrickville, you will be responsible for:
- Delivering exceptional customer service via email, live chat and phone regarding enquiries, complaints, and recommendations in line with company standards & KPIs
- The timely and accurate processing and dispatch of all online orders from warehouse and retail store locationsLiaising with retail stores in an effort to process all
- Floor to Door orders in a timely manner
- Processing of all online returns: refunds and exchanges
- Assisting customers with resolving any after care problems
- Assisting in reporting to the Marketing Department by ensuring the online store looks and functions according to company expectations
- Assisting with monitoring inventory levels and report on stock discrepancies
- Focusing on meeting and exceeding weekly sales targets in an effort to grow sales online through exceptional customer service and returning customers
- Liaising with multiple courier companies
- Assisting pick pack team where necessary
- General office duties

- Experience in a similar role
- Excellent communication skills, both verbal and written
- Experience with Shopify Plus, Live Chat and Apparel 21 is desirable but not essential
- Fast learner and confident learning new systems & processes
- A desire for career progression and longevity working for a growing company
- A positive and can-do attitude, with ability to focus on multiple tasks at once
- High attention to detail and strong follow-up skills

- Generous staff discounts on Billini and Banbe products
- Enjoy regular team bonding events
- Collaborative, passionate and friendly company culture
- Opportunity for career development
- A day off on your birthday

Billini is Australia's leading and fastest growing brands of women’s fashion footwear and accessories at affordable price points. Banbe Eyewear is a sister brand setting a new high for fashion eyewear across the globe. Our stylish designs, value for money proposition and talented team have set the stage for our continued success and global growth. Collectively our brands have grown to more than 1,000 global stockists as well as our own 33 retail stores located in Australia and powerful online stores: billini.com and banbeeyewear.com.

When you join Billini, you become part of a vibrant family that focuses our values: passion, collaboration, and progression.

If you are looking to take the next step in your creative career, would like to join a growing company and be rewarded for your contributions, then we would love to hear from you.

To apply, please enclose a cover letter along with your resume (max 4 pages).
This role is a full time permanent position.
Only applicants who have been shortlisted will be contacted in relation to their application.