ONLINE CUSTOMER SERVICE COORDINATOR APPLICATION | BILLINI HEAD OFFICE

 


As the company enters an exciting period of growth, we are looking for an experienced, customer-centric and passionate Online Customer Service Coordinator to drive our global online business within a team offering a supportive and collaborative environment.

RESPONSIBILITIES & DUTIES

Based at our warehouse in Smithfield, you will report to the Online Customer Service Manager and be responsible for:

- Delivering exceptional customer service via phone, email and live chat regarding enquiries, complaints, and recommendations in line with company standards
- The timely and accurate processing and dispatch of all online orders from warehouse and additional dispatch locations
- Liaising with retail stores in an effort to process all Floor to Door orders in a timely manner
- Processing of all online returns: refunds and exchanges
- Assisting customers with resolving any after care problems
- Assisting in reporting to the Marketing Department by ensuring the online store looks and functions according to company expectations
- Assisting with monitoring inventory levels and report on stock discrepancies
- Focusing on meeting and exceeding weekly sales targets in an effort to grow sales online through exceptional customer service and returning customers
- Liaising with multiple courier companies
- Assisting pick pack team where necessary
- General office duties

SKILLS & EXPERIENCE

- Have a minimum of 2 year experience in a similar role
- Strive to always offer the highest level of customer service possible with a bubbly and can-do attitude
- Excellent verbal and written communication skills with strong attention to detail
- Able to multi task and prioritise in an ever-changing fast paced environment
- High attention to detail and strong follow-up skills
- Experience with Shopify, Live Chat and AP21 advantageous
- Experience in the fashion industry will be highly regarded

benefits

- Enticing salary package
- Opportunity for personal and professional development
- Celebrate your birthday with leave benefits
- Generous staff discounts
- Enjoy regular team bonding events

who we are

Billini is a leading Australian women’s brand of trend driven, fashion footwear and accessories at affordable price points. Banbe Eyewear is a new sister brand set to create a new high for fashion eyewear across the globe. Collectively our brands have grown to more than 500 global stockists as well as our own 18 retail stores located in NSW, ACT, QLD, VIC and powerful online stores at billini.com and banbeeyewear.com.

Join a business that is growing and succeeding, a team who are working together to achieve the company’s overall goals and most importantly having fun along the way. If this sounds like you, then we would love to hear from you!

To apply, please enclose a cover letter along with your resume (max 4 pages).

Please note: This role is a Full-time Permanent Position. 
Only applicants who have been short listed will be contacted in relation to their application.