How can we help?

Returns

We offer a refund, exchange or credit note on all full price items and an exchange or credit note on all sale items within 30 days from the original purchase date.

Online orders can be returned to any Billini store Australia wide, or through our online returns portal.

Order changes

Orders move to our warehouse quickly, so changes can't be guaranteed once an order is placed. Contact our team as soon as possible on 02 7501 0015 or at enquiries@billini.com and we'll do our best to help.

Shipping information

Free standard shipping applies to Australian orders over $79 AUD. You'll receive tracking details by email as soon as your order is dispatched.

Track order Return order

Our team are available via live chat, email or phone Monday to Friday from 8am – 3pm (AEST).
All Customer Enquiries: enquiries@billini.com
All Wholesale Enquiries: customerservice@billini.com

Contact us

FAQs

Everything you need to know about ordering, shipping, returns and caring for your Billini pieces. Can't find what you're after? Our team is here to help.

General Orders

General Enquiries

How do I contact you?

Our team are available via live chat, email or phone Monday to Friday from 8am – 3pm (AEST).

Customer Care: enquiries@billini.com
All Wholesale Enquiries: customerservice@billini.com

Is your site safe?

Yes. Every page on billini.com is served over an encrypted connection and payments are processed by Shopify Payments, so your card details are never stored on our servers.

Where are your stores located?

Billini has retail locations across Australia. Use our store locator to find the store nearest you, along with its address and trading hours.

Do you have stockists?

Yes — Billini is available in over 1000 stockists worldwide. For all wholesale enquiries, contact customerservice@billini.com.

Orders

Can I edit or cancel my order?

Orders are sent to our warehouse soon after they're placed, so edits and cancellations can't be guaranteed. Contact our team as soon as possible on 02 7501 0015 or at enquiries@billini.com and we'll do our best to help.

I placed my order today, when will you dispatch it?

Orders are picked and packed on business days. You'll receive an email with tracking details as soon as your parcel leaves our warehouse.

I purchased with 20% off, can I still return my item if it's not right?

Yes. Full price items purchased during a promotional period are considered full price and are eligible for a refund, provided they meet the conditions in our returns policy.

Where do I apply my discount code?

Enter your code in the discount field at checkout, then select Apply. The adjusted total will update before you pay.