ONLINE RETURNS AND EXCHANGE POLICY

Billini strives to ensure you are satisfied and we want you to love what you have ordered.
If for any reason something isn't right, we offer a refund (excludes sale items) or exchange within 30 days from the original purchase date.

Please note Billini jewellery and accessories cannot be exchanged or returned.

 

ONLINE RETURN/EXCHANGE POLICY

You may return any full priced items for a refund or exchange via any Billini store or via the online store within 30 days of purchase.
Sale items can be returned for an exchange or credit note only within 30 days of purchase.

Item(s) must be returned in their original condition, unworn and undamaged.
(Please try on shoes on a soft and clean surface before they are worn. We unable to accept shoes returned with sole markings or scratches.)

Item(s) must be returned in their original packaging (including shoe box).

Should you have a faulty item, please email onlinestore@billini.com before sending your item back.

 

HOW TO REFUND/EXCHANGE YOUR ONLINE PURCHASE

Ensure your items meet our return and exchange policy:

    • Item(s) were purchased from the Billini online store – www.billini.com
    • Item(s) are unworn, in original condition and packaging
    • Item(s) are within 30 days of purchase
    • Item(s) are full price (sale items can only be returned for exchange or credit note only.)

2. Fill in all information required on the Online Return and Exchange Form enclosed in your order or download one here.

3. Place the item(s) you’re returning into a safe and secure parcel along with your completed returns form.

4. We suggest Australian residents purchase a flat rate postage label from Australia Post. Simply print and attach the label securely to your parcel.

5. Should you wish to send your item back with a courier of your choice and for International customers, simply send back to;

Returns Address
Billini Online Returns
339 Woodpark Road
Smithfield NSW 2164

5. Alternatively, you can take your online purchase to any Billini store to exchange or to lodge an online return.  
Please note refund items will be sent back to head office for processing and can take 2-4 additional days to process. Store staff are unable to process your refund for you in store.

6. Once we receive your request, our online team will assess and process within 2 business days. Please note that refunds can take up to 7 business days to appear in your account.

 

IN STORE RETURN/EXCHANGE POLICY

Should you change your mind or purchase the incorrect size at any of our Billini retail stores, we will happily offer an exchange or store credit provided the following conditions have been met:

The item(s) with the original receipt has been returned within 14 days of purchase

Item(s) must be returned in their original condition, unworn and undamaged.
(Please try on shoes on a soft and clean surface before they are worn. We unable to accept shoes returned with sole markings or scratches.)

Item(s) must be returned in their original packaging (including shoe box).

You provide your full name, address and contact details to validate the transaction.