We want you to be completely satisfied with your Billini purchase. If for any reason you are not 100% happy with your online order, we offer a full refund or exchange on all full price item(s), and an exchange or credit note on all sale item(s) within 30 days from the original purchase date.
EXTENDED RETURNS POLICY - ONLINE
+ We've extended our returns policy this holiday season
+ Full price orders placed between 1st December 2023 - 24th December 2023 can be returned for a refund, exchange or store credit up until 31st January 2024.
+ Existing return & exchange policy requirements exist
EXTENDED RETURNS POLICY - IN-STORE
+ We've extended our returns policy this holiday season
+ Full price sales made in-store between 1st December 2023 - 24th December 2023 can be returned for a refund, exchange or store credit up until 31st January 2024.
+ Existing return & exchange policy requirements exist
ONLINE RETURNS POLICY
We offer refunds, exchanges or credit notes on all full price item(s), and an exchange on all sale items within 30 days of the original purchase date, provided they meet the following conditions;
+ Item(s) were purchased from Billini online store - www.billini.com
+ Item(s) have not been worn or damaged
+ Item(s) are in their original condition, including shoe box
+ Item(s) are returned in a protective postal bag
The below items are not eligible for return unless deemed faulty:
+ Tan and tanning accessories
+ Earrings
+ Hair accessories
+ Hats
+ Item(s) marked Warehouse Sale or Final Sale
Full price items purchased during a promotional period are considered full price and are eligible for a refund.
Any shipping fees paid at the time of purchase will not be refunded or credited when processing your return.
IN-STORE RETURNS POLICY
Should you change your mind, or purchase the incorrect size at any of our Billini retail stores, we will happily offer an exchange or store credit provided the following conditions have been met;
+ Item(s) are purchased in-store
+ Item(s) have not been worn or damaged
+ Item(s) are in their original condition, including shoe box
+ Item(s) are returned with receipt within 30 days of purchase
+ You provide your full name, address and contact details to validate the transaction
The below items are not eligible for return unless deemed faulty:
+ Tan and tanning accessories
+ Earrings
+ Hair accessories
+ Hats
Please note, all in-store purchases must be returned to a Billini store and cannot be accepted via the Online Returns Portal.
OUTLET RETURNS POLICY
All purchases made at a Billini Outlet and fall under the following conditions are considered FINAL SALE and cannot be returned or exchanged;
+ Item(s) are purchased on sale
+ Item(s) are labelled as a sample
+ Item(s) are labelled as faulty
All full price purchases made at a Billini Outlet are eligible for an exchange only, should you change your mind or purchase an incorrect size & the following conditions have been met;
+ Item(s) have not been worn or damaged
+ Item(s) are in their original condition, including shoe box
+ Item(s) are returned with receipt within 30 days of purchase
+ You provide your full name, address and contact details to validate the transaction
The below items are not eligible for return unless deemed faulty:
+ Earrings
+ Hair accessories
+ Hats
Please note, all in-store outlet purchases must be returned to a Billini store and cannot be accepted via the Online Returns Portal.