Rates as 3 as I
"Rates as 3 as I ordered them online and paid for express post and they took 4 days to arrive (shoes came from Robina and I live in Tugun - both Gold Coast). They arrived just in time for my event but when I tried them on they ran large so had to purchase gel inserts in the hope they would fit. Had they arrived the next business day as promised I could have arranged a replacement 6 in store. Now I’m left with a pair of shoes that cost me express post, cost me inserts for the heels and still too big. I had no choice but to wear them with gel inserts at the special occasion. I called the Robina store and the lady was lovely and tried to find me a size 6 but they were all interstate and would not have arrived in time for my event the next day. I tied to call customer care on your website twice but both times diverted to message bank (apparently the lady in that department is on maternity leave)?. I’ve always been happy with my Billini purchases but this was disappointing. I was going to let it go but since I received this survey I thought I would provide some genuine, honest feedback. Kind regards, Sarah"

